Jack was befuddled.  He had wanted to learn the Art of IT Support under the Master, but just didn’t understand.

“Master, I came to you to be enlightened on Information Technology, yet you only focused on Response, Communication, Speed, Satisfaction, Risk, Guarantees and Documentation.  Why must I be bothered with these things when I only want to work on the technology?”

“Young apprentice,” the Master spoke sternly.  “Unless you follow the wisdom of the 7 Principles of IT Support, you will never achieve enlightenment.”

Young Jill followed the path to enlightenment, which Jack fought and struggled.

“My young grasshoppers, you must learn how I achieve the Art of IT Support.  My secret is the Masters of IT Support at IntelliPoint Technologies.  They have mastered the 7 Principles, and that is why I am pleased to announce that Jill will be placed with IntelliPoint to help carry on this long and honored tradition,” beamed the Master.

“But-- but Master,” Jack whined.  “Jill does not have the technical skills or expertise I have.  I am the one who can re-script a database, or reconfigure an email system.  Yet you place humble little Jill with the premier IT provider IntelliPoint Technologies?!  I can’t believe it!”

The Master exclaimed, “Ahhh, young grasshopper, you will never learn that being arrogant and haughty will only lead to failure.  Only those who truly accept the 7 Principles, and diligently hone their skills as a technician will ultimately achieve Zen and the Art of IT Backup!”

If you'd like to receive a full copy of the book, Zen and the Art of IT Support, contact Jonathan Garber (Master of Disaster) at (954) 920-9604.