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ConnectCare Response Center

When your network isn’t working, neither is your staff.  If a handheld won’t sync, a computer isn’t functioning, or a printer cannot print—your employees want help now!  They are tired of dealing with IT consultants who take hours—or even days—to focus on their problem. They don’t want to talk to technicians who don’t understand the underlying issue.

Unfortunately, small businesses have long since suffered with inadequate reactive support in this regard.  That’s why we give all our clients unlimited access to the ConnectCare Response Center (Help Desk) where the average response time is less than five minutes and you can always expect to reach a ConnectCare IT professional by phone in less than 60 minutes.
 
If you are concerned about personalized service, be assured that every ConnectCare engineer you will talk to will be familiar with your network. Our clients have high expectations, which we strive to exceed on every call! (In fact, we currently average 9.5 (out of 10) in client satisfaction surveys, and we still aren’t satisfied as there is room to improve).