So when we look at professional firms, the IT services that they're looking for are going to be first and foremost, help desk. In fact, most of them have a relationship with someone that I'll just return refer to as "my IT guy." And they've outgrown that person. And that could look at a number of different ways, but there's a response issue that's needed.
"I have a problem. I need response. I need it in a timely fashion." So that's, we'll just call that help desk. The piece beyond where my IT guy fits in is the proactive services. And that's really a, almost a black hole. But think about it like this. You take your car into the mechanic. You don't really know what he does, right?
But, but he's doing all kinds of things beyond just changing the oil. He's also checking all kinds of things. And he'll come back and I'll say, Hey, you have this other problem that I uncovered, that's what's going on on the proactive side. There's a series of checklists. There's a series of maintenance tasks that we do.
There's organization and structure to keep you up and running for the sole purpose of preventing you from calling help desk.