You Have Found
Your Forever IT Company
FREE Risk Assessment
What Our Clients Are Saying
Chris Stathis
Director, UNIPOWER
Tiffani Dhooge
CEO, Children's Harbor
Michael Davis
Attorney, Boone & Davis
Our Proven Path to Worry-free IT.
We have decades of experience helping businesses just like yours leverage technology as a competitive advantage not a burden or distraction. We take the time to understand your strategic goals and integrate them into a Technology Roadmap that delivers superior Uptime and ROI.
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1
Identify & Secure
First, we identify and document everything. If it touches your IT in any way, we find it and document everything about it. This includes hardware, software, vendors, contracts and much more.
Then, we make sure to secure everything to ensure nothing gets in without our permission.
This process usually takes about a month.
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2
Initiate & Relieve
Once we have protected your systems, we begin your service. Because we are a fixed cost, users will typically use us very heavily in the beginning.
This accomplishes two things. One, users get relief from issues from problems they have had for a while. Two, we find new issues that management were unaware of because problems were avoided or ignored.
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3
Assess & Lead
As we identify and initiate, we learn more about your business and IT situation. We use what is learned to create a detailed written report and scorecard.
This 20-40 page document outlines where your organization is doing well, and what needs improvement.
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4
Plan & Resolve
This creates a roadmap to solve the areas of your information technology that need improvement. We define the actions that need to be taken, as well as the cost and timeframe to complete those actions.
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5
Align & Realign
Through your dedicated IT Director, we will constantly be reevaluating your IT needs and coming up with specific plans to resolve them.
This process perfects your IT infrastructure over time, usually reducing ticket volume by over 50%!
Live & Local
24/7 Help Desk
A live support specialist will
answer your support requests
Computer Problems never take a vacation. Neither does our Help Desk. We’re available to you 24/7 to help you whenever and wherever you need it. Feel free to call us whether you’re on the road or burning the midnight oil and need help fast!
Save HALF
in One Year
Reactive support tickets are cut
in half within the first year
Our goal is simple: get your staff back to work quickly and keep them working smoothly. When clients first join Connections, we often address years of IT neglect. By diligently identifying and resolving issues, we typically boost productivity by 50% in the first year.
15 Minute
Response Time
One-hour response time guarantee
with a goal of 15 minutes
While we guarantee we will respond to your support ticket within one hour, our goal is to touch base with you within 15 minutes and we consistently hit this goal. Initially, clients are surprised how quickly we call them to assess their problems. Most remote support tickets are resolved within an hour!
Decades of
Experience Helping
We understand your mission-critical
technology needs
We were founded in 1977 with the mission of helping companies get the most out of their technology. This was long before a personal computer was on every desktop and even in the palm of your hand. The technology changed. We adapted. Our mission stayed the same and we stay true to it.