We understand that every single time somebody reaches out to us in a help desk manner, they've got a problem. No one ever calls to say, "Hey, I'm just calling to tell you, I love you guys."  When we finished that interaction, that transaction of that one event, that one ticket, we look at that as that's the moment that I like to know on that particular event.

How are you feeling?  Do you feel relieved? Do you feel happy? Do you feel upset? Do you feel sad? In fact, we asked for it in smiley faces. Just, can you tell us, is it a green smiley?  Is it a yellow kind of neutral, or is it a frown, angry red?  I just want to know how you feel because that tells us a lot.

We ask that on every single ticket.