When it comes to your company's tech support, it's important to weight the pros and cons of doing it in-house versus outsourcing it. It's completely understandable – you're going to be investing a good chunk of money into this project and you want to be sure the benefits are long term and you're getting the most for your money.
If you're a small to medium sized company, you might think that keeping your tech support in-house, and when I say in-house I mean relying on current employees to monitor your technology and spring into action in the event of a problem. Although it may seem as though you're saving money by doing this, in the long run, not only are you not saving money, but you're also causing yourself a major headache!
When you rely on someone to do more than one job, they simply cannot focus at the task at hand. Not to mention, the chances of you hiring someone to run your sales department or handle your business' accounting probably doesn't have expertise in the IT arena.
When it comes to determining whether you should be outsourcing tech support – risks vs. benefits, you need to realize that there are IT companies out there that offer cost-effective services. For the last 30 years, Connections for Business has been just that and we've been helping small and medium sized businesses figure out all our their IT needs and how to implement and manage their software.
Today, many businesses find it difficult to deploy, maintain and protect their technology. That is something you most certainly need to keep in mind when it comes to outsourcing tech support – risks vs. benefits. If you can afford an outsourced IT company, why would you continue to rely on people within your business who's main goal shouldn't be worrying about the next time your servers are going to crash or your network is going to be infiltrated with malicious spyware?
Do yourself a favor; seriously consider outsourcing tech support – risks vs. benefits and then give us a call. We promise you won't be sorry you did!