One of the driving disciplines that a good CEO will have, a good operations officers really work. What drives this is whatever we procure as a service, as a solution, as a technology, it could be a new truck. It could be a new tool, whatever it might be. Let's maximize our usage, our implementation of it.
Let's make sure everyone in the company knows how to use this to the maximum capability. In other words, for whatever dollar I spend on it, let's maximize my return on that investment before I go invest in something else. And the people who master that, they end up with a lower cost of operations.
They are delivering a maximum value to their people. And ultimately then they're delivering the best service to their clients because they've got the tools and the services aligned properly with the people to be able to deliver the service they're delivering to their clients.
- July 24, 2024
