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4 Signs It’s Time to Outsource IT

March 09, 2016

Most small business owners try to keep their work internal, hiring new employees or utilizing existing ones to fill specialized positions, such as IT computer, help desk or systems administration support, rather than outsourcing the work. This approach may seem advantageous at first, since it allows companies to keep tight control over their work, and in some cases, it keeps costs minimal. But internalizing all of your company’s IT infrastructure, systems and processes doesn’t always pay off.

According to recent research by CompTIA (the IT Industry Association), the proactive monitoring that a managed service provider offers reduces your costs by 50% per downtime incident. Since specialized IT support firms offer many niche engineers and employees with varying areas of expertise and a much wider range of capabilities, in most cases, they are proven to outperform more efficient work for a lower overall cost. Realizing this after a problem arises may put you and your organization at greater risk.

Why it’s time to start outsourcing your IT: 4 SIGNS

#1 Your IT expenses seem Endless

If we're being completely honest, the costs for keeping a modern office running efficiently on your own is endless. This is a job too big for just one computer expert, help desk or systems administrator to handle, especially with the average combined salary of $90,000-$120,000 annually, plus the costs of keeping their training and certifications up to date. Even these employees would not be able to handle every issue you are likely to face. The big reason you'd even be considering a jump to a third-party IT service provider is to lower your costs. If you fall into this category, this is among the chief reasons for a company like yours to make the switch.

#2 You are constantly putting out IT fires and don’t have time to focus on your customers

It’s no surprise offloading your IT support responsibilities lets you focus more time on your business. Think about it. When you're handling all of your IT support internally, your focus is often sidetracked by putting out fires. By outsourcing your IT, you get to focus on what truly matters: supporting your customers and your business rather than troubleshooting software, hardware, network, or user issues. Incidentally, besides having limited time, you also have limitations to the type of activities you can do from an IT perspective. For example, a major firewall breach that threatens your data, your VPN failing, or your VoIP not allowing any calls to be made are just three problems you could face. Offloading this type of support to a third-party IT services provider frees up internal resources so that you can allocate that time to servicing your customers and growing your business.

#3 You are not able to find the IT expertise you are looking for

Chances are you don't have a massive IT budget to hire a bunch of experts to guide you through the rapidly changing world of technology and compliance with government regulations. With a third-party IT services provider like Connections for Business, you get direct access to a 40+ year strategic partner with high levels of technology and expert resources that you would normally not have access to. This not only gives you a competitive advantage in your industry, but also helps you leverage their experiences with other enterprise level companies in solving other business problems you may face.

#4 You are weighed down by IT infrastructure and need someone to offload the burden

Lastly, another major benefit with an outsourced IT services provider is that you get to offload some of the infrastructural and network risk. As a result, you are free to be more resourceful, nimble and laser-focused as an entrepreneurial business owner, financial officer or office manager, which allows you to deliver a better service to your customers and more coaching time to your employees in the long-run.

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