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The Top 5 Tech Support Requests

TheTop5TechSupportRequests

 

A day in the life of a IT tech support person here in sunny South Florida is filled with adventure.

They get to fix things.

They get to troubleshoot challenging IT issues.

They scratch their head at puzzling IT problems.

They get to help people.

 

At the end of the day, IT tech support is about people helping people.

A tech support person’s core purpose is this:

Helping people get back to work.

On an average day, a IT tech support person will get all sorts of calls and emails for support.

 

The following are the top 5 requests that our tech support team gets on a regular basis.

 

I Can't Print.

Common troubleshooting for this request involves the following questions:

Is the printer on?

Is there paper in the printer?

Depending on what app is trying to print there are a handful of things the IT support team does to resolve this common request for printer support.

 

I Can't Get My Email.

This request can mean many things.

It all depends on the hardware device, where email is being accessed from or how it is being accessed.

Once the problem is isolated, the tech support person may need to resolve the problem on the email service, your email app or the device your accessing email on.

 

I Can't Get to the Internet.

This request is code for "something is not working properly", although it usually comes in as “the internet is down”.

99 times out of 100 the internet is not down.

If it was, we’d know that already, since we monitor our client’s internet connections.

When the IT team gets this request, they’ll need to walk through a short series of troubleshooting steps to figure out the actual issue.

 

I Forgot My Password.

One would think that most people know their passwords or have a system to remember them.

But the secret is now out.

People forgetting their passwords is a very common ask.

But it’s okay.

We promise we won’t tell.

 

My Computer is Slow.

Last but not least is the venerable “my computer is slow”.

Now there are a number of things that can contribute to 'slowness', perceived or real.

It might not even be the computer.

An experienced IT tech support person once again will run through a series of troubleshooting questions and steps to help identify and resolve the issue.

 

So there they are.

The top 5.

Sure the tech support team gets other regular requests.

Requests such as adding and removing users, remote access and VPN questions.

And many more.

But the top 5 is the TOP 5. 

These are the tech support issues we confront and handle on a daily basis for our clients at Connections for Business IT managed services in Hollywood / Fort Lauderdale and serving all of South Florida.

What’s your top tech support issue? We are offering a 5 minute discovery call so you have the opportunity to tell us about it. Call 954-920-9604 from Coral Gables to Coral Springs, Davie to
Delray Beach, Parkland to West Palm Beach.

 

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