I guess a simple way would be, you know, you have a crisis or a problem and you say, "geez, what can we do to prevent this?" And your IT guy, remember him from way back says, "Oh, we can go ahead and install this, or we could do this, or we can set things up this way." And you look at yourself in the mirror that next morning going, "why didn't my IT guy tell me this before we had the problem?" That's IT leadership or lack of it leadership in the case of what most people are getting frustrated with.