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Zen and the Art of IT Support - Response

October 03, 2014 Managed IT Services

Excited, the first apprentice, named Jack, jumped right into his Master’s training network.  Jack asked, “Master, some User keeps calling me saying they have trouble with their printer.  How do I get them to quit bothering me?”


The Master replied, “Does not the squeaky wheel which is oiled become silent?  Will not the fruit tree bear a sweet harvest when fed, watered and pruned?  Take care of your charges, as you would have them care of you.”

Jack sent a hurried email to the user telling them they were busy with very important work, and would get back with them later.  The second apprentice, her name was Jill, sought out the User and fixed their printer issue.

The next day, the User brought an entire tin of homemade macadamia nut cookies and rewarded Jill.   Jack looked longingly, as these were his favorite!

Lesson to Learn:  Respond Immediately

If you'd like to receive a full copy of the book, Zen and the Art of IT Support, contact Jonathan Garber (Master of Disaster) at (954) 920-9604.

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