The Original IT Company

Zen and the Art of IT Support – Satisfaction

October 24, 2014 Managed IT Services

It was late afternoon at the end of the workday. The Master was prepping for his afternoon meditation when the phone rang.  It was an irritated User on the other end.

 

“Master, your apprentice, Jack, just took my computer,” said an exasperated User.  “And there was an important document I needed to get filed today!”

Just then Jack burst through the door excited. “Master. Master.  I want you to know that a User contacted me about their computer speakers not working.  I responded immediately, told them I would fix their speakers, and have their computer back to them in the morning.  I even took them a loaner computer until I get theirs’ fixed.  I did as you said:  Responded immediately, didn’t talk geek-speak, and got them working quickly.”

The Master pushed the speaker phone button on the phone. “But, Jack!  I had an important file on my computer I needed to submit today,” said the User over the speaker phone. “And it was your first timecard, so you will not get PAID!!!”

Jack sheepishly said, “Oh…”

Lesson to Learn:  Satisfy your Clients

If you'd like to receive a full copy of the book, Zen and the Art of IT Support, contact Jonathan Garber (Master of Disaster) at (954) 920-9604.

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