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Case Study on Managed IT Services: No More Downtime!

January 26, 2017 Managed IT Services


What happens if your business systems are down? How about if you lose access to the Internet? What if your current managed IT services provider keeps giving you the runaround? Irritating and annoying, yes! For most businesses, downtime is a nightmare. No access to customers? Low productivity? Or worse yet, lost revenue?

Downtime” is not an acceptable term in any business, especially when you are in the world of forensic commercial debt collections where every minute counts. For Robert Cooper, President and CEO of Johnson, Morgan & White, he was fed up with it.

Challenge: Frustrated by Downtime & Poor Support

During that period, Robert had been with another managed IT services provider. That IT company would take one to two days to respond and were not equipped to handle the demands of their IT operations, leaving Robert continually grappling with internet outages and down productivity.

“If we are down, we can’t work,” says Robert. “We were having a lot of problems with downtime and poor support, and we weren’t happy with the IT company we were using anymore.”

In addition, poor support and turnaround time was also disrupting office administrator Stacy Summerville of Johnson, Morgan & White. In her role, she wears multiple hats and manages the day-to-day needs of 30 people in the office.

“Staff had to contact me for every IT issue, such as a printer, laptop or application not working, email signature change, or other concern. I would have to stop what I was doing to contact the previous managed IT services provider, that would then take several days to fix the problem,” recounts Stacy. “That constant disruption was not an effective way to work for me or our team.”

Solution: Outsourced Managed IT Services

Connections for Business started with an assessment of Johnson, Morgan & White’s current IT environment and put together a technology strategy and roadmap for moving them to a new virtual desktop infrastructure. This transition included building: IT networks, systems, security, compliance, backup and disaster recovery, business continuity, anytime connectivity, and support across the business. Not only was the staff more productive now, but they also had stable, secure access and connectivity across devices.

Through their integrated and proactive managed IT service called ConnectCare, Connections for Business helped Johnson, Morgan & White eliminate downtime. Additionally, having 24x7x365 help desk support and an onsite IT expert once a week helps them manage internal IT issues for staff more effectively. Stacy says this makes her job much easier because she doesn’t have to deal with IT issues anymore. She can now focus her energy on other important areas of the company, while Connections for Business handles everything IT.

“It’s all about having peace of mind. I’m glad Connections for Business is our full-time IT department. By transitioning everything to them, we don’t have to worry about downtime or poor IT support anymore,” says Robert.


  • 99% uptime resulting in higher productivity.
  • An IT environment to support their needs and scale as they grow.
  • Friendly, knowledgeable, and reliable outsourced IT department for managing their technology needs.

No More Downtime! Request a Free Technology Consultation.

Are you spending 4 or more hours a week chasing down IT issues? Does your Internet speed drag you down? Is your business suffering from downtime? Get a better idea of where the gaps are in your business by requesting our FREE TECHNOLOGY CONSULTATION today. Let Connection’s take care of the IT so you can get back to running your business. We’d love to visit with you and assess your network. You can learn a bit about how we serve our clients and explore whether we’d be a good fit.

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