IT Field Services

IT Field Services are an important component of the comprehensive array of managed IT services we offer our South Florida business clients. Field Services can be best summarized as ‘Help Desk to Your Door’. When we dispatch from Help Desk we call that field services. When your company needs to add a workstation for a new employee or needs onsite troubleshooting ( as opposed to remote troubleshooting ), then our professional field service technicians will visit your office to perform the necessary tasks.

Overview

Connections for Business is an IT Company located in Hollywood, Florida. We’ve been in business since 1977 helping businesses grow by planning, building and operating their IT environments. We serve clients in the South Florida Tri-County area from North Miami and Fort Lauderdale to Boca Raton / Delray Beach north to West Palm Beach.

IT Field Services are included as part of our comprehensive managed IT services package.

Field Services include:
  • Deploying new workstations
  • Helping new employees get set up
  • Moving equipment around
  • Meeting vendors (vendor management) for Printers, Internet and other services.
  • Onsite troubleshooting of issues we can’t resolve remotely.
Proactive Field Services include:
  • Going onsite to review environments on a regular basis to make sure everything from a physical aspect is running as it should.
  • Proactive field services can occurring during a visit when we’re already onsite for something else.

Once our field service staff is dispatched, we will work directly with you to achieve the necessary outcome. Our team’s task is to deliver a convenient solution for your business; whether it’s equipment installation, repairs or routine maintenance. We ensure our field techs have the correct information about your business including access to accounts and necessary back-end systems. Our goal is to resolve the issue properly the first time. To achieve that goal, we ensure that our engineers in the field are highly trained, motivated and trustworthy, capable and willing to go above and beyond to provide your company and your employees with the support they need.

If you are a small or mid sized business owner with 10 workstations and up in northern Dade County, Broward County or Palm Beach County, Florida, we are your ideal managed IT solutions partner. We encourage you to contact us for a free consultation and or assessment regarding your IT needs.