The Original IT Company

Zen and the Art of IT Support – Document

November 14, 2014 Managed IT Services

Jack was summoned to the Master’s lair the next day.  “Jack, please show me the blacksmith’s checklist.”

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Something's "Phishy" this Holiday Season

November 11, 2014 Phishing

The other day a friend invited me to go fishing. And while sitting around for hours baking in the sun, waiting for what seems like forever for a “bobber to bob” – may be fun for some, to me it’s just not top of the list for activities I’d do on a Saturday afternoon. (No offense to the fishing aficionados!)

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Zen and the Art of IT Support – Guarantee

November 07, 2014 Managed IT Services

The Master sent Jack to a friend of his at a neighboring blacksmith’s shop, who was having trouble with his network.  The Master said, “Jack, go to my friend’s shop and use this checklist to analyze his network.  Then, report back to me.”

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David's Desk: Virtual Insanity

November 06, 2014

Driving into work today, I heard an old classic, "Virtual Insanity" by Jamiroquai. As I was belting out the lyrics (of course I was alone in the car), the repeated use of the word 'virtual' got me thinking about our own virtualization services. In truth, without proper virtualization in a network, it can lead to insanity.

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Cloudy with a Chance of Productivity

November 03, 2014 Cloud

The weather report is in, and it's "cloudy with a chance of productivity!"  With all the talk about cloud computing these days, you might be wondering how it could impact your company.

Cloud based managed services are a safe alternative to storing business data and information on your servers. Also it represents a cost-effective way to run your company and its computer system. Why? Because you don’t have to go and buy all kinds of expensive equipment for your infrastructure. By letting us store your information and manage your services on our servers, you are saving lots of money you can use for other things.

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Zen and the Art of IT Support – Risks

October 31, 2014 Managed IT Services

The Master assigned Jack and Jill to a project for the administrative temple to move a database from their legacy server to a new server.  Jill started prepping to backup the legacy server, as the Master instructed, when Jack came through the door.

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Zen and the Art of IT Support – Satisfaction

October 24, 2014 Managed IT Services

It was late afternoon at the end of the workday. The Master was prepping for his afternoon meditation when the phone rang.  It was an irritated User on the other end.

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Zen and the Art of IT Support – Speed

October 17, 2014 Managed IT Services

The phone rang and Jack answered quickly, and spoke clearly, saying, “How may I assist you today?”  The Master smiled.

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Zen and the Art of IT Support – Communication

October 10, 2014 Managed IT Services

On a fine spring day, the Master and the User were strolling through a garden when the User received a text message.  The User said to the Master, “I really don’t understand your apprentice, Jack.  Here, look at this message,” he said, handing him the phone.  It read:  IDK  USB O PS/2  1 BA INN  O 2 JLMK CUL8R THX J.

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Zen and the Art of IT Support - Response

October 03, 2014 Managed IT Services

Excited, the first apprentice, named Jack, jumped right into his Master’s training network.  Jack asked, “Master, some User keeps calling me saying they have trouble with their printer.  How do I get them to quit bothering me?”

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