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Zen and the Art of IT Support – Risks

October 31, 2014 Managed IT Services

The Master assigned Jack and Jill to a project for the administrative temple to move a database from their legacy server to a new server.  Jill started prepping to backup the legacy server, as the Master instructed, when Jack came through the door.

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Zen and the Art of IT Support – Satisfaction

October 24, 2014 Managed IT Services

It was late afternoon at the end of the workday. The Master was prepping for his afternoon meditation when the phone rang.  It was an irritated User on the other end.

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Zen and the Art of IT Support – Speed

October 17, 2014 Managed IT Services

The phone rang and Jack answered quickly, and spoke clearly, saying, “How may I assist you today?”  The Master smiled.

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Zen and the Art of IT Support – Communication

October 10, 2014 Managed IT Services

On a fine spring day, the Master and the User were strolling through a garden when the User received a text message.  The User said to the Master, “I really don’t understand your apprentice, Jack.  Here, look at this message,” he said, handing him the phone.  It read:  IDK  USB O PS/2  1 BA INN  O 2 JLMK CUL8R THX J.

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Zen and the Art of IT Support - Response

October 03, 2014 Managed IT Services

Excited, the first apprentice, named Jack, jumped right into his Master’s training network.  Jack asked, “Master, some User keeps calling me saying they have trouble with their printer.  How do I get them to quit bothering me?”

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Network Virtualization: Don't Try this at Home

October 02, 2014 Managed IT Services, Security, Backup

 More and more organizations are turning to virtualization as they face an increasingly complex IT environment. Enterprises of all sizes have found that relocating their operating, network and/or hardware resources to an offsite host server provides an array of business benefits.This virtualized IT environment can lead to reduced capital and operating costs, flexibility in the allocation of system resources to meet changing requirements, the ability to quickly integrate legacy and new systems, and scalability for expanding operations. Another key but often-overlooked advantage of using virtualized machines in an enterprise-level data center is the improved data and network security provided to an organization.

Despite the common misconception that virtualization increases security risk, in actuality today’s virtualized networks can be much more secure than an entity’s in-house network. This is particularly the case in an IT ecosystem where threats originate from evolving network technologies, protocols and devices, as well as sophisticated hackers and data thieves, internal breaches, hardware and software failures, business partner security breaches and even natural disasters.

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To Virtualize, Or Not to Virtualize?

October 02, 2014 Managed IT Services

To Virtualize, Or Not to Virtualize?

Hamlet never would have asked this specific question, but in today's world it's really important if you’re running a small business. Most businesses we work with feel overwhelmed as to where to begin when it comes to Virtualization.  As recently as a couple of years ago, clear-cut best practices let you know where you should start and what things you should during virtualization.   Almost everything is up for grabs these days. Given these changes, how do you, the virtualization newbie, decide what to view? If you are unsure if you should head down the virtualization path or not, here are three helpful questions that will help you decide if it's time.

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