Technology is often viewed as a necessary evil and lacks the appropriate strategy, budget and resources to be truly effective. It is often a reactive response to a proactive need and typically runs in a silo, rather than aligning to and driving business growth. Thus, the market is at a crossroads - you can no longer grow a business or lead a market without aligned technology, but you lack the time or resources to manage your technology effectively.
We already know what you are thinking - Technology as a competitive advantage? Impossible, right? Wrong.
In today's business world, technology drives growth.
Jack was befuddled. He had wanted to learn the Art of IT Support under the Master, but just didn’t understand.
Jack was summoned to the Master’s lair the next day. “Jack, please show me the blacksmith’s checklist.”
The Master sent Jack to a friend of his at a neighboring blacksmith’s shop, who was having trouble with his network. The Master said, “Jack, go to my friend’s shop and use this checklist to analyze his network. Then, report back to me.”
The Master assigned Jack and Jill to a project for the administrative temple to move a database from their legacy server to a new server. Jill started prepping to backup the legacy server, as the Master instructed, when Jack came through the door.
It was late afternoon at the end of the workday. The Master was prepping for his afternoon meditation when the phone rang. It was an irritated User on the other end.
The phone rang and Jack answered quickly, and spoke clearly, saying, “How may I assist you today?” The Master smiled.
On a fine spring day, the Master and the User were strolling through a garden when the User received a text message. The User said to the Master, “I really don’t understand your apprentice, Jack. Here, look at this message,” he said, handing him the phone. It read: IDK USB O PS/2 1 BA INN O 2 JLMK CUL8R THX J.