The Original IT Company

IT Growth Hack 2 - Act bigger!

February 16, 2015 Managed IT Services

 

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IT Growth Hack 1 - Don't Think About It!

February 12, 2015 Managed IT Services

Technology is often viewed as a necessary evil and lacks the appropriate strategy, budget and resources to be truly effective.  It is often a reactive response to a proactive need and typically runs in a silo, rather than aligning to and driving business growth. Thus, the market is at a crossroads - you can no longer grow a business or lead a market without aligned technology, but you lack the time or resources to manage your technology effectively.

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New Series Intro - 6 Ways to Turn Your Technology into A Competitive Advantage

February 03, 2015 Managed IT Services

 

We already know what you are thinking - Technology as a competitive advantage?  Impossible, right? Wrong.
In today's business world, technology drives growth.  

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Zen and the Art of IT Support - The Moral of Our Story

November 21, 2014 Managed IT Services

Jack was befuddled.  He had wanted to learn the Art of IT Support under the Master, but just didn’t understand.

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Zen and the Art of IT Support – Document

November 14, 2014 Managed IT Services

Jack was summoned to the Master’s lair the next day.  “Jack, please show me the blacksmith’s checklist.”

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Zen and the Art of IT Support – Guarantee

November 07, 2014 Managed IT Services

The Master sent Jack to a friend of his at a neighboring blacksmith’s shop, who was having trouble with his network.  The Master said, “Jack, go to my friend’s shop and use this checklist to analyze his network.  Then, report back to me.”

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Zen and the Art of IT Support – Risks

October 31, 2014 Managed IT Services

The Master assigned Jack and Jill to a project for the administrative temple to move a database from their legacy server to a new server.  Jill started prepping to backup the legacy server, as the Master instructed, when Jack came through the door.

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Zen and the Art of IT Support – Satisfaction

October 24, 2014 Managed IT Services

It was late afternoon at the end of the workday. The Master was prepping for his afternoon meditation when the phone rang.  It was an irritated User on the other end.

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Zen and the Art of IT Support – Speed

October 17, 2014 Managed IT Services

The phone rang and Jack answered quickly, and spoke clearly, saying, “How may I assist you today?”  The Master smiled.

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Zen and the Art of IT Support – Communication

October 10, 2014 Managed IT Services

On a fine spring day, the Master and the User were strolling through a garden when the User received a text message.  The User said to the Master, “I really don’t understand your apprentice, Jack.  Here, look at this message,” he said, handing him the phone.  It read:  IDK  USB O PS/2  1 BA INN  O 2 JLMK CUL8R THX J.

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